Terms of Service

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing our website, booking a consultation, or receiving our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

1.2 Legal Capacity

You represent and warrant that you:

• Are at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into this agreement
• Are not prohibited from receiving medical services under any applicable law
• Will provide accurate and complete information

1.3 Updates to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

2. Medical Services

2.1 Scope of Services

Regal Clinic provides hair transplant services including:

• Hair transplant consultations and assessments
• Sapphire FUE hair transplant procedures
• DHI (Direct Hair Implantation) procedures
• Beard and mustache transplant procedures
• Eyebrow transplant procedures
• Post-procedure care and follow-up services

2.2 Medical Standards

All medical services are provided by licensed medical professionals in accordance with:

• Turkish medical regulations and standards
• International medical best practices
• Our clinic's quality assurance protocols
• Applicable professional standards

2.3 Service Availability

Services are subject to availability and may be limited by:

• Medical staff availability
• Equipment and facility capacity
• Patient medical suitability
• Regulatory requirements

3. Consultations and Assessments

3.1 Free Consultations

We offer free initial consultations to assess your suitability for hair transplant procedures. These consultations include:

• Medical history review
• Hair loss pattern analysis
• Treatment options discussion
• Graft count estimation
• Cost and timeline information

3.2 Consultation Limitations

Free consultations are:

• Limited to one per patient per year
• Subject to availability
• Not a guarantee of treatment approval
• Valid for 6 months from the consultation date

3.3 Medical Suitability

Not all patients are suitable candidates for hair transplant procedures. Factors affecting suitability include:

• Age and overall health
• Hair loss pattern and progression
• Donor area availability
• Medical contraindications
• Realistic expectations

4. Bookings and Cancellations

4.1 Booking Process

To book a procedure, you must:

• Complete a consultation and receive medical approval
• Sign a treatment consent form
• Pay the required deposit (typically 30% of total cost)
• Provide all required medical information
• Confirm travel arrangements (for international patients)

4.2 Cancellation Policy

Cancellation terms vary by timing:

• More than 30 days: Full refund of deposit
• 15-30 days: 50% refund of deposit
• 7-14 days: 25% refund of deposit
• Less than 7 days: No refund

4.3 Rescheduling

Rescheduling is permitted with:

• At least 14 days' notice (no additional charges)
• 7-14 days' notice (25% rescheduling fee)
• Less than 7 days' notice (50% rescheduling fee)

4.4 No-Show Policy

Failure to appear for scheduled appointments without notice will result in forfeiture of all deposits and may affect future booking eligibility.

5. Payments and Pricing

5.1 Pricing Structure

Our pricing is based on:

• Number of grafts required
• Technique selected (Sapphire FUE, DHI, etc.)
• Complexity of the procedure
• Additional services required

5.2 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Bank transfers
• Cash payments (Turkish Lira)
• Financing options (subject to approval)

5.3 Payment Schedule

Payment is typically structured as follows:

• Deposit: 30% at booking
• Balance: 70% on procedure day
• Additional services: As incurred

5.4 Currency and Exchange

All prices are quoted in Turkish Lira (TRY). International patients are responsible for currency conversion and any associated fees.

5.5 Refund Policy

Refunds are processed according to our cancellation policy. Processing time is typically 5-10 business days.

6. Patient Responsibilities

6.1 Pre-Procedure Requirements

Patients must:

• Provide complete and accurate medical history
• Disclose all medications and supplements
• Follow pre-procedure instructions
• Arrive on time for appointments
• Bring required documentation

6.2 Post-Procedure Care

Patients are responsible for:

• Following all aftercare instructions
• Attending scheduled follow-up appointments
• Reporting any complications immediately
• Taking prescribed medications as directed
• Protecting the treated area as instructed

6.3 Lifestyle Modifications

Patients may need to:

• Avoid certain activities during recovery
• Modify hair care routines
• Protect from sun exposure
• Maintain healthy lifestyle habits

6.4 Communication

Patients must:

• Respond to clinic communications promptly
• Provide updated contact information
• Report any concerns or questions
• Participate in follow-up surveys

7. Medical Risks and Complications

7.1 Acknowledgment of Risks

You acknowledge that hair transplant procedures carry inherent risks, including but not limited to:

• Bleeding and infection
• Scarring and poor healing
• Graft failure or poor growth
• Numbness or altered sensation
• Unnatural appearance
• Need for additional procedures

7.2 Risk Factors

Certain factors may increase risks:

• Age and overall health
• Previous hair transplant procedures
• Certain medical conditions
• Medications and supplements
• Lifestyle factors (smoking, alcohol)

7.3 Informed Consent

By proceeding with treatment, you confirm that you:

• Have been fully informed of all risks
• Have had all questions answered
• Understand the limitations of the procedure
• Consent to the treatment voluntarily

7.4 Emergency Procedures

In case of medical emergency, we will provide appropriate care and may transfer you to a hospital if necessary.

8. Results and Expectations

8.1 Realistic Expectations

While we strive for excellent results, you understand that:

• Results vary from patient to patient
• Full results may take 12-18 months to develop
• Multiple procedures may be needed
• Results are not guaranteed

8.2 Before and After Photos

Before and after photos shown are:

• Real patient results
• Representative of our work quality
• Not a guarantee of your specific results
• Used with patient consent

8.3 Graft Survival

While we maintain high graft survival rates (typically 95%+), factors affecting survival include:

• Patient health and healing ability
• Post-procedure care compliance
• Individual biological factors
• External factors (trauma, infection)

8.4 Touch-up Procedures

Additional procedures may be recommended for:

• Enhancing density
• Adjusting hairline design
• Addressing new hair loss
• Improving overall results

9. Aftercare and Follow-up

9.1 Included Aftercare

Our aftercare services include:

• Immediate post-procedure care
• Follow-up appointments (1 week, 1 month, 3 months, 6 months, 12 months)
• Telephone and email support
• Emergency contact availability

9.2 Follow-up Requirements

Patients are expected to:

• Attend all scheduled follow-up appointments
• Report any concerns promptly
• Provide progress photos when requested
• Participate in outcome assessments

9.3 Additional Support

Additional aftercare services may include:

• PRP treatments
• Laser therapy sessions
• Hair care consultations
• Lifestyle counseling

9.4 Long-term Monitoring

We may request long-term follow-up to:

• Monitor results progression
• Assess patient satisfaction
• Identify potential issues
• Improve our services

10. Limitation of Liability

10.1 Medical Liability

Our liability is limited to the cost of the procedure and does not include:

• Consequential or indirect damages
• Loss of income or employment
• Emotional distress (except as required by law)
• Travel and accommodation costs

10.2 Maximum Liability

Our maximum liability for any claim is limited to the total amount paid for the specific procedure in question.

10.3 Force Majeure

We are not liable for delays or cancellations due to:

• Natural disasters
• Government actions
• Pandemic or health emergencies
• Equipment failures beyond our control

10.4 Insurance

We maintain professional liability insurance as required by Turkish law. Patients are encouraged to maintain their own health insurance.

11. Intellectual Property

11.1 Clinic Materials

All materials provided by Regal Clinic, including:

• Before and after photos
• Educational materials
• Treatment plans
• Proprietary techniques

Are protected by intellectual property laws and may not be reproduced without permission.

11.2 Patient Photos

Photos taken during your treatment:

• Remain our property for medical record purposes
• May be used for marketing with your explicit consent
• Will be shared with you upon request
• Are protected by privacy laws

11.3 Website Content

All website content, including text, images, and videos, is protected by copyright and may not be used without permission.

12. Website Use

12.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these terms. Prohibited activities include:

• Violating any applicable laws
• Transmitting harmful or malicious content
• Attempting to gain unauthorized access
• Interfering with website functionality

12.2 User Content

Any content you submit to our website:

• Must be accurate and not misleading
• Must not violate others' rights
• May be used by us for business purposes
• Must comply with our content guidelines

12.3 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may modify or discontinue the website at any time.

13. Privacy and Data Protection

13.1 Privacy Policy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

13.2 Medical Records

Medical records are maintained in accordance with:

• Turkish medical regulations
• International medical standards
• GDPR requirements (for EU patients)
• Our privacy and security policies

13.3 Data Sharing

We may share your information with:

• Your healthcare providers (with consent)
• Insurance companies (as required)
• Regulatory authorities (as required by law)
• Service providers (under strict confidentiality)

14. Modifications to Terms

14.1 Right to Modify

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

14.2 Notification of Changes

We will notify you of significant changes by:

• Posting notice on our website
• Sending email notifications
• Including notices in communications
• Updating the "Last Updated" date

14.3 Continued Use

Continued use of our services after changes constitutes acceptance of the modified terms.

15. Governing Law

15.1 Applicable Law

These terms are governed by Turkish law and any disputes will be resolved in Turkish courts.

15.2 Jurisdiction

You consent to the exclusive jurisdiction of the courts of Istanbul, Turkey for any legal proceedings.

15.3 International Patients

International patients acknowledge that:

• Turkish law applies to all services
• Disputes will be resolved in Turkey
• Local consumer protection laws may not apply
• Travel and legal costs are their responsibility

15.4 Alternative Dispute Resolution

We encourage resolution of disputes through:

• Direct communication and negotiation
• Mediation (if both parties agree)
• Arbitration (if specified in service agreement)

16. Contact Information

16.1 General Inquiries

16.2 Legal Matters

For legal inquiries or service of process:

16.3 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (Turkish Time)
Saturday: 9:00 AM - 4:00 PM (Turkish Time)
Sunday: Closed